Brivo Smart Home outage

Incident Report for Brivo

Resolved

This incident have been resolved.
Posted Jun 12, 2025 - 17:04 EDT

Monitoring

Our partner services are back up and running. All of our Smart Home services are up and running again and we are monitoring them closely.
Posted Jun 12, 2025 - 16:27 EDT

Update

Some of Brivo's core smart home services are currently affected by an outage at one of our service providers. Customers may experience difficulties using the Brivo Smart Home portal and Brivo Mobile Pass. Brivo operations is monitoring the situation and coordinating with our partner to restore service as soon as possible.
Posted Jun 12, 2025 - 15:55 EDT

Identified

Brivo's real time data base is currently affected by an outage at one of our service providers. Brivo operations is monitoring the situation and coordinating with our partner to restore service as soon as possible.
Posted Jun 12, 2025 - 14:55 EDT

Investigating

We are aware of major disruptions to our Brivo Smart Home service. We are actively investigating the root cause
Posted Jun 12, 2025 - 14:29 EDT
This incident affected: Brivo Smart Home.