Unable to Redeem Brivo Mobile Passes in EU

Incident Report for Brivo

Resolved

This incident has been resolved.

Posted Feb 18, 2026 - 09:26 EST

Monitoring

We have taken steps to resolve this issue and we are continuing to monitor the results.

Posted Feb 18, 2026 - 08:46 EST

Identified

We are currently addressing an issue preventing new users from redeeming their Brivo Mobile Pass in the EU region.

Other Brivo Mobile Pass functionality, including unlocking doors in the EU region or redeeming new Passes in the US region, is unaffected at this time.

Posted Feb 18, 2026 - 06:30 EST

This incident affected: Mobile Apps (Brivo Mobile Pass) and Brivo Access (Brivo Access Europe Region).