Unable to add Wallet Passes on iOS devices in EU.

Incident Report for Brivo

Resolved

This incident has been resolved.

Posted Sep 23, 2025 - 14:13 EDT

Identified

The issue has been identified and a fix is being implemented.

Posted Sep 23, 2025 - 10:14 EDT

Investigating

We are currently investigating an issue with EU users adding Wallet Passes on iOS. Existing Wallet Passes and all other Brivo Mobile Passes are working as expected on iOS. Brivo Mobile Passes and Google Wallet passes are working as expected on Android. All functionality in the US is working as expected.

Posted Sep 23, 2025 - 09:20 EDT

This incident affected: Mobile Apps (Brivo Mobile Pass).